Solmaz Salami; Raheleh Samouei
Volume 8, Issue 8 , January 2012, , Pages 1097-1103
Abstract
Introduction: Patient satisfaction has a key role in reducing side effects and patient complaints. It also increases the efficiency of treatment. This study was performed to investigate patient satisfaction from health services provided by educational hospitals in Isfahan, Iran.Methods: In a descriptive ...
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Introduction: Patient satisfaction has a key role in reducing side effects and patient complaints. It also increases the efficiency of treatment. This study was performed to investigate patient satisfaction from health services provided by educational hospitals in Isfahan, Iran.Methods: In a descriptive study, 350 outpatients in educational hospitals of Isfahan were non-randomly evaluated in 2009. Data was collected by a researcher-made questionnaire with confirmed validity (predicted by content validity) and reliability (predicted by a Cronbach's alpha of 0.95. Data was analyzed using SPSS to calculate descriptive statistics such as mean, variance, and standard deviation.Results: Patient satisfaction was 91.6% form preclinical services, 89.2% from nursing services, 88.6% from the reception, 87.8% from medicinal services, 87.5% from the services unit, 86.5% form financial services, 86% from medical services, 78.4% from the provided comfort, and 74.2% from nutrition.Conclusion: Patients were more satisfied with the wards and centers that had direct relation with them and were continuously offering them services.
